Refund policy

 

Instant returns process!

 

Please go to https://www.wethestarsco.com/apps/return_prime to begin your returns process or click the Returns & exchanges page in the footer

 

We want you to be completely happy with your purchase. We will therefore accept returns for a full refund or exchange within 14 days of you receiving your order.

Items must be unworn and in their original condition and packaging. 

Please ensure you have your return item tracked. We will not be liable for lost parcels.

Please ensure to wrap the return item well to prevent damage occurring in transit. We will not be liable for return items damaged during transit.

 

Warranty

We do not cover normal wear and tear.

Despite our strict quality controls, manufacturer defects can happen. Therefore, we ask that you please inspect the items immediately upon receiving your order.

We will happily replace any items due to a manufacturer defect within 14 days of you receiving your order.

Please contact stars@wethestarsco.com  with details of your claim along with photographs of the frames.